At Rayocorp Amaze, your trust is extremely important to us, including the way refunds are managed. This Refund Policy outlines the conditions under which a refund may be provided, how you can request one, and what you can expect from both Rayocorp Amaze and the merchants you engage with.
The terms “we,” “our,” and “us” refer to Rayocorp Amaze, while “you” and “your” refer to users of our platform. Please review this policy carefully to understand your rights and responsibilities.
This policy applies to all users of our platform, including individual customers, merchants, and business partners. It governs transactions processed through this website, including payments made using credit or debit cards, net banking, UPI, and digital wallets.
Please note that this policy does not replace the individual refund policies of merchants for their products or services. It applies only to the payment processing aspect and does not cover the goods or services provided by merchants.
Refunds may be granted in the following circumstances:
When a technical issue results in multiple or incorrect charges.
Payments that fail due to system errors or issues from the bank.
Situations where additional fees are applied due to platform or gateway errors.
Payments confirmed as unauthorized after investigation.
Payments made unintentionally due to system malfunctions.
Payments canceled in accordance with the merchant’s request and policies.
Refunds will only be processed after the merchant confirms eligibility and submits a refund request.
Certain payments are not eligible for refunds. In general, refunds do not apply to:
Charges related to setup, convenience, or platform usage.
Fees for services such as KYC verification or onboarding.
Transactions clearly marked as non-refundable.
Payments associated with fraudulent activity or violations of terms.
Requests submitted after the time limit defined by applicable regulations.
Claims that do not include the necessary supporting documentation.
Some fees, including gateway charges, convenience fees, or setup costs, are non-refundable unless a payment failure occurs due to a platform error. Refund amounts may be adjusted to reflect processing costs already incurred, and this will be communicated clearly.
To submit a refund request, please follow these steps:
Reach out to support@rayocorpamaze.com .
Include the payment ID, transaction date, amount, payment method, and reason for the refund request.
Attach any relevant documents such as screenshots or communication with the merchant.
Our team may ask for additional information to complete the verification process.
Following these steps helps ensure your refund request is handled efficiently and transparently.
After approval, refunds are initiated within 5–7 business days. The time required for the refunded amount to appear in your account depends on your bank, card provider, or payment method. A confirmation notification will be sent once the refund process has been completed.
If you dispute a transaction directly with your bank, a chargeback procedure may begin. We work with the merchant to investigate and resolve the issue. If the chargeback is approved, the funds are returned to you, and any applicable fees may be assigned to the merchant. Each case is reviewed to protect both customers and merchants.
Refunded amounts may include applicable taxes such as GST where permitted by regulations. Administrative or processing charges may be deducted, and the details will be clearly mentioned in the refund confirmation.
Merchants are responsible for approving refunds for their products or services. Refunds are processed by us only after the merchant submits a request, except in situations involving verified platform errors or fraud. Merchants are expected to maintain clear refund policies and cooperate in resolving disputes.
This policy may be revised to reflect regulatory updates or improvements in services. Any changes will be posted on this page along with an updated “Last Updated” date. Continued use of the platform after updates indicates acceptance of the revised policy.
For any questions or support regarding this Refund Policy, please contact us at: support@rayocorpamaze.com .
Power your transactions with fast, and reliable systems designed to simplify financial operations and enhance user experiences. Our platform delivers trusted solutions with advanced technology ensuring smooth processing and consistent performance across every interaction.
RAYOCORP AMAZE INNOVATORS PRIVATE LIMITED
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